Frequently Asked Questions
Our Frequently Asked Question (FAQ) section provides a list of questions that are typically asked by our customers.
Getting Started
Billing and Terms & Conditions
- How can I access my email from the web?
- What is an email forward?
- How do I use my mailing list to set up a newsletter?
- How do I enable SpamAssassin(tm) scanning for my email?
- How do I filter messages that have been identified as spam by SpamAssassin(tm)?
- What headers are added to emails that are scanned by SpamAssassin(tm)?
- My ISP does not allow outbound connections to port 25 and I can't send email. What can I do?
- How do I enable SMTP Authentication in MS Outlook?
Domain Names & DNS
- What is the cost for domain name creation, transfer, or renewal?
- Can I renew my domain name before the term is up?
- How will I know when it's time to renew my domain name?
- Can I use subdomains to host on your service? (For example, http://subdomain.example.com)
- I already have a domain name registered; can I host with LAMP Host?
- What DNS (domain name) servers do I need to use to host with LAMP Host?
- Can I renew my domain name before the term is up (i.e. before the expiration date)?
- Is it possible to transfer my domain name registration from another registrar to LAMP Host and renew it through LAMP Host instead?
SSL Certificates & eCommerce
- What is SSL?
- What is a digital certificate?
- What is a Certification Authority (CA)?
- Why do I need an SSL certificate?
- How do SSL certificates validate a company's website?
- Can I secure multiple subdomains with a single SSL certificate?
- I want to implement eCommerce on my website. What payment gateways do you support?
- How do I take credit cards over the internet and do eCommerce?
Web Development
- What usage statistics are available? What are hits, visits, kilobytes, etc?
- How often are the Webalizer usage statistics updated?
- What is the directory path to perl (or python, ruby, or php)?
- Will LAMP Host add PHP, Perl, or PEAR extensions?
- Can Perl modules be added to my server's Perl library?
- Does LAMP Host plan to implement Java?
Apache
- Why do I get a "Forbidden" message when I try to access one of my website directories with a browser?
- Do you support the Microsoft FrontPage extensions?
- How do I create custom HTML error pages for my website?
- How do I implement a 301 redirect?
- Do you allow .htaccess files? What directives do you allow?
- What Apache modules are available on your hosting accounts?